1. Introduction
SugarMommyPhilippines ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating platform, mobile applications, websites, and other related services (collectively, the "Platform"). By accessing or using our Platform, you consent to the data practices described in this policy.
Our mission is to provide a safe, secure, and enjoyable dating experience for mature women and younger men in the Philippines. We understand the importance of privacy in online dating and are dedicated to maintaining the confidentiality and security of your personal information.
2. Information We Collect
We collect several types of information from and about users of our Platform to provide and improve our services:
Personal Information
We collect personal information that you voluntarily provide to us when creating an account, completing your profile, or communicating with other users:
- Account Information: Name, email address, phone number, date of birth, and password
- Profile Information: Photos, bio, interests, relationship preferences, lifestyle choices, education, occupation, and other details you choose to share
- Communication Data: Messages, chats, and other communications with other users on the Platform
- Payment Information: If you purchase premium services, we collect payment details (processed through secure third-party payment providers)
Usage Data
We automatically collect information about how you interact with our Platform:
- Device Information: IP address, browser type, device model, operating system, unique device identifiers, and mobile network information
- Usage Statistics: Pages visited, features used, time spent on the Platform, search queries, and interaction patterns
- Login Activity: Dates and times of your logins, locations from which you access the Platform
Location Information
With your explicit consent, we may collect precise or approximate location data from your device to provide location-based features:
- IP-Based Location: Approximate location derived from your IP address
- GPS Location: Precise location data from your device's GPS (only with your permission)
- Location Preferences: Locations you manually enter in your profile or search criteria
Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform. These technologies allow us to collect information about your browsing behavior, preferences, and interactions with the Platform.
- Essential Cookies: Required for the Platform to function properly, such as maintaining your session, enabling secure login, and ensuring proper display of content
- Analytics Cookies: Help us understand how users interact with the Platform, including page views, time spent on pages, navigation patterns, and error rates. This information helps us improve the Platform's usability and performance
- Functionality Cookies: Remember your preferences and settings, such as language preference, location settings, and display preferences. These cookies enhance your user experience by personalizing the Platform to your needs
- Advertising Cookies: Deliver personalized advertisements based on your interests, both on our Platform and third-party websites. These cookies also help us measure the effectiveness of our advertising campaigns
- Social Media Cookies: Allow you to share content from our Platform on social media platforms. These cookies are set by the social media platforms themselves and are subject to their privacy policies
You can manage your cookie preferences by adjusting your browser settings. Most browsers allow you to block, delete, or disable cookies. However, please note that disabling certain cookies may affect the functionality of our Platform.
3. How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our Platform:
- Account Management: Create and manage your account, verify your identity, and protect against fraud
- Matchmaking Services: Provide personalized matches and recommendations based on your profile, preferences, and usage patterns
- Communication: Facilitate interactions between users, send notifications, and respond to inquiries
- Service Improvement: Analyze usage data to improve our Platform's features, functionality, and user experience
- Security: Monitor for and prevent fraudulent activities, spam, and other malicious behavior
- Marketing: Send promotional materials, updates, and offers related to our services (you can opt out at any time)
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Research: Conduct anonymous research and analysis to better understand user needs and preferences
4. Information Sharing and Disclosure
We take your privacy seriously and do not share your personal information with third parties except in the following limited circumstances:
- With Other Users: Your profile information, photos, and communications are visible to other Platform users as per your privacy settings. You control what information is displayed on your profile through our privacy controls. We recommend that you review your privacy settings regularly to ensure they align with your preferences.
- Service Providers: We may share your information with trusted third-party service providers who perform essential services on our behalf, including:
- Hosting and Infrastructure: Providers that maintain our servers and network infrastructure
- Payment Processing: Secure payment gateways that handle financial transactions
- Customer Support: Teams that assist with user inquiries and technical support
- Analytics: Tools that help us understand platform usage and improve our services
- Marketing Services: Platforms that assist with email delivery and promotional campaigns (only with your consent)
- Identity Verification: Services that help verify user identities to ensure platform safety
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or requests from law enforcement agencies. We will only disclose the minimum amount of information necessary to comply with such requests. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of other users or the public, in cases of emergencies or suspected illegal activities.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. Before any such transfer, we will take reasonable steps to ensure that the acquiring entity commits to protecting your information in accordance with this Privacy Policy. We will notify you of any significant change in ownership or control of your information.
- With Your Consent: We may share your information with third parties for other purposes with your explicit consent. You may withdraw your consent at any time by contacting us.
- Anonymous and Aggregated Data: We may share anonymous and aggregated data with third parties for research, marketing, or other purposes. This data does not identify you personally and is used to understand general trends and patterns.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption: We use industry-standard encryption protocols (SSL/TLS) to protect data transmitted between your device and our servers
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain confidentiality
- Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities
- Data Minimization: We only collect and retain the information necessary to provide our services
However, no internet transmission is completely secure, and we cannot guarantee absolute security. You play an important role in protecting your information by using strong passwords, keeping your account information confidential, and logging out after each session.
6. Your Rights and Choices
Depending on your location and applicable laws (such as the General Data Protection Regulation (GDPR) or the Data Privacy Act of 2012), you may have certain rights regarding your personal information. We are committed to helping you exercise these rights:
- Access: Request access to the personal information we hold about you, including the categories of information collected, the purposes of processing, and the recipients of your information
- Correction: Update or correct inaccurate or incomplete information in your profile or account
- Deletion: Request deletion of your personal information (subject to certain legal obligations, such as retaining information for fraud prevention or compliance with regulatory requirements)
- Restriction: Request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or object to the processing
- Objection: Object to the processing of your personal information for direct marketing purposes or for other legitimate interests pursued by us
- Data Portability: Request a copy of your personal information in a structured, machine-readable format that allows you to transfer the data to another service provider
- Withdraw Consent: Withdraw consent for processing activities that are based on your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
- Opt-Out: Opt out of receiving promotional communications from us by clicking the "unsubscribe" link in our emails or contacting us directly
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@SugarMommyPhilippines.com with the following information:
- Your full name and registered email address
- A clear description of the right you wish to exercise
- Any relevant account or profile information that can help us locate your data
We will respond to your request within the time frame required by applicable law, typically within 30 days. If we are unable to fulfill your request, we will provide you with a written explanation of the reasons for the refusal.
Please note that we may require additional information to verify your identity before processing your request to ensure the security of your personal information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Account Information: Retained for as long as your account is active, plus a reasonable period thereafter
- Profile Information: Retained while your account is active; you can delete or update this information at any time
- Communication Data: Retained for the duration of your account plus 6 months
- Payment Information: Retained for as long as necessary to process payments and comply with financial regulations
- Usage Data: Retained for up to 12 months in identifiable form, then anonymized for analytics purposes
When we no longer need your personal information, we will securely delete it or anonymize it so it can no longer be associated with you.
8. Children's Privacy
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.
Parents or guardians who believe their child has provided personal information to us should contact us at privacy@SugarMommyPhilippines.com to request removal of the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:
- Posting the updated Privacy Policy on this page with a new "Last updated" date
- Sending an email notification to users who have provided an email address
- Displaying a prominent notice on our Platform
Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@SugarMommyPhilippines.com
- Address: Metro Manila, Philippines
- Phone: Available upon request
We will endeavor to respond to your inquiry within 30 days of receipt.